🧾 Online bill & payment experience
Company/Org.
Techcombank
Summary
Design experience for Bill & Payment services, serving millions of people in Vietnam.
The challenge
Keeping things simple. Reduce salience of form and amount while still supporting customers to feel controlled.
Multichannel
Core tasks are "snaking" behaviors, bills spread throughout the month
Most bills type are different about form
Roles
UX Design
UI interaction
Date
Solution
Reduce pain of payment
- Shifting the pain of payment by paying sooner
- Autopay direct debit from the bank account
- Create payment cycles for 2-3 large bills during the year that fit with customers’ lifestyles and cash flow
